60-Day Return Policy
We stand behind all the products that we design, make and sell. We want you to be 100% satisfied with your purchase. If for any reason, you are not happy with the product you received, you may return it within 60 days, for a full refund or exchange. All returned jewelry must be in their complete, unused condition, including untorn tag, packaging and merchandise must not show signs of use or scratches. If a promotional gift is included with your purchase, the gift must also be returned. If you fail to return it, we will deduct the value of the gift from the amount refunded to your account.
ALL CUSTOM MADE, SPECIAL ORDER AND HALLEY REH JEWELRY ALTERED BY OTHER JEWELERS ARE NOT ELIGIBLE FOR RETURN.
A refund will be issued using the same method as the original payment you used to make your purchase. If you placed your order using a gift card, an in-store credit certificate will be issued that could be used for future purchases.
International returns are not eligible for the free shipping of the returned item/s.
Loose Moissanite stones must be in its original, unopened packaging.
All returned jewelry and loose stones must include the original laboratory grading certificate or a $125 charge will be assessed to replace it.
To start the return process, please Contact Us and include the following information in your message:
- Order Number
- Date when the jewelry or loose stone was purchased
- Item Number
- Reason for return or exchange
*You may be asked for additional information by one of our team members to complete your return request.
RETURNING ENGAGEMENT RING SAMPLES
Samples must be returned within 20 days after delivery. If you need more time, you may Contact Us to get a 5-day extension approval. Failure to return the samples within the time frame allowed will result in the forfeiture of your deposit.
A return label is included in the package that you received and you may use this to return the samples. All samples must be returned in the packaging that they were shipped in, complete with the tags.
Any damages to the samples will be deducted from your deposit. You will be advised of the value of the damages prior to the return of your deposit.
Deposits are fully refundable with purchase. If things didn't go as planned and you end up not purchasing an engagement ring, your deposit will be refunded except for a $45 fee for packaging and shipping services.
If you need more information or if you have further questions, please do not hesitate to Contact Us.